Return Policy

A return may be requested where an item is defective, damaged during shipping, incorrectly supplied or does not match its description.

An approved change-of-mind item should be unused, unopened and in its original saleable condition.

Change-of-mind requests should generally be made within 14 days of delivery or purchase.

• Opened food, personal-care products and hygiene-sensitive items may not be returnable for change of mind.
• Specially marked clearance goods may be excluded from change-of-mind returns.

• Email tsghobartcentral@gmail.com with your receipt or order details.
• Describe the issue and include supporting evidence where relevant.
• Wait for return instructions before sending or bringing the product back.
• Package the item securely with original parts, packaging and accessories where possible.
• After assessment, the remedy may include repair, replacement, store credit or refund.

Where a return is required because of a product fault, incorrect supply or shipping damage, reasonable return costs will be handled in accordance with applicable consumer law.

For an approved change-of-mind return, the customer may be responsible for return and re-delivery costs.

Please allow approximately 5–7 business days after the returned item is received for assessment and processing.

Approved refunds are issued to the original payment method where practical. Financial institutions may require an additional 3–5 business days to display the refund.

A change-of-mind return may be refused where the product has been used, consumed, damaged through misuse, is missing parts or packaging, is outside the stated period or lacks reasonable proof of purchase.

These exclusions do not apply where the customer is entitled to a remedy under the Australian Consumer Law.

For return assistance, email tsghobartcentral@gmail.com or call 0401 536 088.