Shipping Policy

Orders are generally processed within 1–2 business days, excluding weekends and public holidays.

Orders received after 12:00 pm may be processed on the next business day.

During peak seasons or promotional periods, processing may take an additional 1–2 business days.

Delivery estimates begin when an order has been processed and handed to the carrier.

• Standard shipping: approximately 10–12 business days after dispatch.
• Express shipping: approximately 3–4 business days after dispatch, where available.
• Click & collect: available by prior confirmation from 88 Liverpool Street, Hobart.

Approved orders may be delivered Australia-wide where the product and carrier permit.

International shipping is not currently supported through website or direct store orders.

Shipping or freight charges are confirmed before payment or dispatch.

For wholesale orders, we will work with the customer to select a practical freight option based on order size and destination.

Where tracking is available, shipment details will be sent after dispatch.

Customers should retain their invoice, order confirmation and tracking information until delivery is complete.

Delays caused by carriers, weather, transport interruptions or other circumstances outside our control will be communicated where possible.

Missing, damaged or incorrectly delivered goods should be reported within 7 days of delivery, together with the order or invoice details and supporting evidence.

Additional charges caused by an incorrect or incomplete delivery address may be payable by the customer.

Up to two delivery attempts may be made, depending on the carrier.

Re-delivery, redirection or return-to-sender charges may be payable by the customer where delivery could not be completed.

An order cannot normally be cancelled once it has been handed to the carrier.

Address changes must be requested as early as possible and cannot be guaranteed after processing begins.

Responsibility for the goods transfers to the customer after successful delivery, subject to rights and remedies available under Australian law.

We may update this Shipping Policy when our delivery arrangements, carriers or legal requirements change.

Submitting an order means that you accept the shipping terms confirmed for that order.